Terms and Conditions

Terms and Conditions

Last Updated: October 13, 2025

Please read these Terms of Service ("Terms") carefully. This is a legal agreement between you and [Your Company Name] ("Company," "we," "us," or "our") regarding your use of the trovemercado.com website and its related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

1. Definitions

  • Platform: Refers to the trovemercado.com marketplace website.
  • User: Any individual who accesses or uses the Service.
  • Buyer: A User who purchases Products on the Platform.
  • Vendor: An individual or business registered to sell Products on the Platform.
  • Product: Any goods or services listed for sale on the Platform.

2. The Role of the Platform Our Platform is an online venue that allows Vendors to offer, sell, and buyers to purchase Products. We are an intermediary and not a party to the transaction between a Buyer and a Vendor. The sales contract is formed directly between the Buyer and the Vendor. We are not responsible for the quality, safety, legality, or any other aspect of the Products listed, nor for the actions or inactions of any User.

3. User Accounts To access certain features, you must register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information and to keep this information up to date.

4. Purchases and Payments When you make a purchase, you agree to provide current, complete, and accurate purchase and account information. All payments are processed through our designated third-party payment processors. The Platform may hold funds in escrow until the transaction is deemed complete as a measure to ensure a secure transaction.

5. Vendor Obligations All Vendors are required to agree to and comply with our separate Vendor Terms & Conditions, which are incorporated by reference into these Terms.

6. User Content You are solely responsible for any content you post, upload, or otherwise make available through the Service ("Content"). You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your Content in connection with operating and promoting the Service.

7. Prohibited Conduct You agree not to use the Service for any illegal purpose or in violation of any local, state, national, or international law. You agree not to violate or encourage others to violate any right of a third party, including by infringing or misappropriating any third-party intellectual property right.

8. Dispute Resolution

  1. Between Users: Disputes arising between a Buyer and a Vendor regarding a transaction are the primary responsibility of the parties involved.
  2. Platform Mediation: We provide the "Trovemercado Buyer Safeguard Program" to help resolve disputes. We may mediate disputes and issue decisions, which are binding on both parties.
  3. Informal Resolution: Before initiating any formal legal action, all parties agree to first attempt to resolve any dispute informally by contacting the other party and, if necessary, utilizing the Platform's mediation process.

9. Limitation of Liability and Disclaimer of Warranties The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total liability to you for any and all claims shall not exceed the amount of fees paid by you to us over the three (3) months prior to the act giving rise to the liability.

10. Indemnification You agree to indemnify, defend, and hold harmless the Company and its affiliates from any and all claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Service or your violation of these Terms.

11. Modification of Terms We reserve the right to modify these Terms at any time. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

12. Governing Law and Jurisdiction These Terms shall be governed by the laws of the Republic of Korea. Any legal action or proceeding shall be instituted exclusively in the courts located in Seoul, Republic of Korea.

13. Contact Us If you have any questions about these Terms, please contact us at [Your Contact Email].