Privacy policy

Privacy Policy

Last Updated: October 13, 2025

Please read this Privacy Policy carefully before using the trovemercado.com website (the "Service") operated by trovemercado.com ("us", "we", or "our"). This policy describes how we collect, use, and protect your personal information. Our platform is a marketplace that allows various sellers ("Vendors") to sell their products.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information to provide and improve our Service to you:

  • Personal Identification Information: When you register for an account, we may ask for your name, email address, mailing address, and phone number.
  • Transaction and Order Information: When you make a purchase, we collect information necessary to process your order, such as your shipping address and order details. Payment information (like credit card numbers) is processed securely by our third-party payment gateways and is not stored on our servers.
  • Communications: When you contact us for customer support or other inquiries, we may collect the content of those communications.
  • Automatically Collected Data: We automatically collect certain information when you visit our site, such as your IP address, browser type, device information, access times, and service usage data through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Service.
  • Process your transactions and manage your orders.
  • Manage your account and provide customer support.
  • Personalize your experience and deliver content and product offerings relevant to your interests.
  • Improve our website, products, and services based on your feedback and usage patterns.
  • Send you periodic emails, such as order updates, company news, and marketing communications (only if you opt-in).

3. How We Share Your Information

We do not sell, trade, or rent your personally identifiable information to others. We may share your information with third parties only in the following circumstances:

  • With Vendors: To fulfill your order, we must share necessary information (such as your name, shipping address, and contact details) with the Vendor from whom you purchased a product. These Vendors are obligated to handle your information for the purpose of order fulfillment and customer service.
  • With Trusted Service Providers: We may share information with third-party companies that perform services on our behalf, such as payment processing, shipping, data analysis, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • For Legal Compliance: We may release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We offer the use of a secure server, and all supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted to protect your data.

7. Your Rights and Choices

You have the right to access, update, or delete the information we have on you. You can do this at any time through your account settings page. If you are unable to perform these actions yourself, please contact us to assist you.

8. Children's Privacy

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [Your Contact Email Address]
  • By visiting this page on our website: [Link to Your Contact Page]